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KyaloonGrievance Officer

Something wrong? Here’s who answers.

Indian law requires every platform like Kyaloon to designate a named Grievance Officer, publish their contact details, and commit to response timelines. This page is that designation — and the single place to raise any complaint about Kyaloon: a score you believe is wrong, content that harms you or your brand, a data request, or a consumer grievance.

Effective 23 July 2026 · Applies to kyaloon.com
01

The designated officer

Grievance Officer
NameRohan Malik (Founder)
Emailsupport@kyaloon.com
AcknowledgementWithin 24 hours of receiving your complaint.
ResolutionWithin 15 days, as required under the IT Rules, 2021.

This designation is made under Rule 3(1)(b)(iii) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Rule 5(1) of the Consumer Protection (E-Commerce) Rules, 2020. The same officer is the designated contact for data-protection grievances under the Digital Personal Data Protection Act, 2023.

02

What you can raise

  • Content complaints — an evaluation you believe is factually wrong, a mis-cited source, a misapplied safety gate, or content you believe is unlawful or harms you.
  • Brand disputes — brands may contest an evaluation and submit documentation — certificates of analysis, third-party test results, GMP records. Verified documentation leads to a re-evaluation, published with a refreshed date.
  • Data and privacy requests — access, correction, or deletion of your personal data under the DPDP Act. Deletion requests are actioned within 72 hours — see the Privacy Policy for what we hold.
  • Consumer grievances — complaints about the platform itself under the Consumer Protection Act, 2019, including anything related to our affiliate links.
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How to file a complaint

Email support@kyaloon.com with:

  • What happened — the product or page concerned (a link helps), and what specifically you believe is wrong.
  • Evidence — anything that supports the complaint — documents, test reports, screenshots, sources.
  • Who you are — your name and, for brand disputes, an official brand contact for follow-up.

You will receive an acknowledgement within 24 hours. Every complaint is logged, reviewed, and either resolved or escalated within 15 days, and we will tell you the outcome either way. If a disputed evaluation is under review, we may mark it as such on the site while the review runs.